These Terms of Service govern access to and use of the Everleaffaux website and apply to all purchases made through this platform. By placing an order, you agree to be bound by these terms.

1. Business Information

• Brand Name: Everleaffaux
• Legal Entity: Steve Florists & Gifts Centre Pte Ltd
• Registration Number: 200707958Z
• Registered & Warehouse Address: 63 Hillview Ave, Singapore 669569
• Contact Number: +65 6760 0745
• Email: artificial@everleaffaux.com
• Website: www.everleaffaux.com

2. Product Accuracy We strive to provide accurate descriptions and visual representations of our faux greenery. Please note that minor variations in color or form may occur due to display settings or natural manufacturing characteristics. All content on this site is proprietary or used with appropriate commercial authorization.

3. Orders and Acceptance Your order constitutes an offer to purchase. We reserve the right to decline or cancel orders for valid operational reasons, such as pricing errors, suspected fraud, or stock unavailability. We will notify you via the email provided at checkout if such action is required.

4. Shipping and Fulfilment We partner with global carriers (DHL, FedEx, UPS) to deliver products to European and international destinations.

• Delivery Estimates: Standard transit time is 5–10 business days post-dispatch.
• Operational Note: Estimates are projections, not guarantees. Factors beyond our control (e.g., customs processing, weather) may impact delivery. If a delivery is significantly delayed, we will initiate an inquiry with the carrier to provide a resolution, including potential replacements or refunds.

5. Transfer of Risk and Ownership For customers in European regions, the risk of loss or damage transfers upon physical receipt of the goods. Legal ownership transfers upon full payment and delivery.

6. Right of Withdrawal (European Customers) In compliance with the European Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your items without providing a reason.

• Procedure: To exercise this right, email artificial@everleaffaux.com.
• Condition: Items must be returned in their original, unused condition. Refunds will be processed to your original payment method upon our receipt and inspection of the goods.

7. Damaged or Defective Items If you receive a faulty or damaged item, please contact us within a reasonable time of delivery. You may be asked to provide photographic evidence. If the damage is confirmed, we will provide a resolution, which may include a replacement or a full refund. In such cases, we may waive the requirement to return the item.

8. Customer Responsibilities You are responsible for ensuring that all billing and shipping information provided is complete and accurate. Everleaffaux cannot be held liable for delivery failures resulting from incorrect information provided by the customer.

9. Limitation of Liability To the extent permitted by applicable law, Everleaffaux shall not be liable for any indirect or consequential losses. Nothing in these terms excludes your statutory rights under the laws of your residence.

10. Governing Law These terms are governed by the laws of Singapore. Where mandatory consumer protection laws in your home country provide greater rights, those mandatory provisions shall prevail.

11. Contact Us For enquiries regarding these Terms, please contact our support team:

• Email: artificial@everleaffaux.com
• Phone: +65 6760 0745
• Address: 63 Hillview Ave, Singapore 669569