This Payment Security Policy outlines our commitment to secure payment processing and financial transparency for all purchases made through Everleaffaux.

1. Business Information

• Brand Name: Everleaffaux
• Business Entity: Steve Florists & Gifts Centre Pte Ltd
• Registration Number: 200707958Z
• Registered Address: 63 Hillview Ave, Singapore 669569
• Telephone: +65 6760 0745
• Email: artificial@everleaffaux.com
• Website: www.everleaffaux.com

2. Secure Payment Processing We utilize Stripe as our trusted payment service provider to ensure that your transactions are handled securely.

• PCI-DSS Compliance: We do not store, process, or have access to your full credit card details. All payment information is encrypted and transmitted securely directly to Stripe’s PCI-compliant environment.
• Billing Descriptor: Please note that transactions on your bank or credit card statement will appear under the name: Steve Florists & Gifts Centre Pte Ltd. We recommend recognizing this name to avoid unnecessary payment disputes.

3. Payment Security and Monitoring To protect our customers and maintain the integrity of our store, we employ advanced security monitoring procedures.

• Transaction Review: Stripe and our operational team may perform periodic reviews of transactions to identify and prevent potential unauthorized activity or fraudulent attempts.
• Verification: In some cases, we may request additional information to verify the legitimacy of an order. We reserve the right to suspend or cancel transactions that cannot be adequately verified.

4. Accepted Payment Methods We support various secure payment options, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and other region-specific electronic wallets available at checkout. Method availability depends on your device and regional settings.

5. Data Privacy and Cookies We process personal and payment-related data in strict accordance with the Singapore Personal Data Protection Act (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR). Non-essential cookies are only activated with your explicit consent via our website banner. For more details, please refer to our full Privacy Policy.

6. Support for Payment Enquiries If you have concerns regarding a transaction or payment status:

• Contact us: artificial@everleaffaux.com
• Office Hours: Monday – Friday, 09:00 – 18:00 (Singapore Time)
• We aim to respond to all payment-related enquiries within 24–48 hours.

7. Policy Administration This policy is part of our commitment to operational integrity and may be updated periodically to align with legal requirements. Your continued use of our website constitutes acceptance of these terms.