This Shipping Policy applies to all orders placed through Everleaffaux and forms part of our commitment to transparent and reliable service.

1. Business Information

• Brand Name: Everleaffaux
• Legal Entity: Steve Florists & Gifts Centre Pte Ltd
• Registration Number: 200707958Z
• Dispatch/Warehouse Address: 63 Hillview Ave, Singapore 669569
• Telephone: +65 6760 0745
• Email: artificial@everleaffaux.com
• Website: www.everleaffaux.com

2. Delivery Regions We provide international shipping to selected destinations, including European markets. Availability is subject to current logistics coverage and operational conditions.

3. Delivery Providers To ensure reliability, we partner with premium global carriers including DHL, FedEx, and UPS. Carrier selection is optimized based on your specific destination to ensure secure and efficient delivery.

4. Estimated Delivery Time

• Standard Transit: 5–10 business days post-dispatch.
• Operational Note: These are estimated timeframes. Factors such as customs clearance, public holidays, weather conditions, or local courier capacity may influence final delivery. We monitor these timelines closely to ensure your order reaches you as expected.

5. Customs, Duties, and Taxes For international shipments to European jurisdictions, please note that any applicable import duties, taxes, or regulatory fees are the responsibility of the recipient. Everleaffaux is not responsible for customs delays or additional fees imposed by local authorities.

6. Tracking and Communication Order status updates, including shipment confirmation and tracking numbers, will be sent to the email address provided at checkout. Please ensure your contact details are accurate to facilitate seamless delivery updates.

7. Delivery Issues and Order Integrity

• Inaccurate Information: Customers are responsible for providing a complete and accurate delivery address. Everleaffaux is not liable for delays or failed deliveries resulting from incorrect information provided during checkout.
• Significant Delays: If your order exceeds our standard transit estimates, please notify us. We will initiate a formal inquiry with our logistics partners. Depending on the investigation outcome, we will provide a resolution, which may include a replacement shipment or a refund.

8. Risk and Ownership For customers in European regions, the risk of loss or damage remains with Everleaffaux until the goods are physically received by you or your designated recipient. Legal ownership transfers upon successful delivery and confirmation of payment.

9. Contact Us For delivery-related enquiries, please reach out to our team:

• Email: artificial@everleaffaux.com
• Telephone: +65 6760 0745
• Address: 63 Hillview Ave, Singapore 669569