This Refund Policy applies to all purchases made through Everleaffaux and outlines your rights and our procedures regarding returns, refunds, and order issues.

1. Business Information

• Brand Name: Everleaffaux
• Business Entity: Steve Florists & Gifts Centre Pte Ltd
• Registration Number: 200707958Z
• Return Address: 63 Hillview Ave, Singapore 669569
• Contact Number: +65 6760 0745
• Email: artificial@everleaffaux.com

2. Right of Withdrawal (European Customers) In accordance with the European Consumer Rights Directive, customers within European regions have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.

• How to Initiate: Email artificial@everleaffaux.com with your order reference.
• Return Condition: Items must be returned in their original, unused condition.
• Return Shipping: Please note that return shipping costs are the responsibility of the customer unless the item is faulty or damaged.

3. Damaged or Defective Products We ensure each item is quality-checked before dispatch. If you receive a damaged or defective product:

• Action: Contact us at artificial@everleaffaux.com with your order number and photographic evidence of the item and packaging.
• Resolution: After our review, we will provide a replacement or a full refund. In cases where damage is clearly documented via photos, we may waive the requirement for you to return the item.

4. Delivery Delays If your shipment exceeds the estimated 5–10 business day timeframe, please contact us. We will initiate a formal inquiry with our carriers (DHL, FedEx, UPS). Depending on the findings, we will offer a resolution, including potential replacement or refund, to ensure your satisfaction.

5. Refund Processing

• Method: Approved refunds are credited back to the original payment method (Visa, Mastercard, Amex, Apple Pay, Google Pay, etc.).
• Timeline: Once we receive and inspect your returned goods, we aim to process your refund within 7–10 business days. Please note that the actual arrival of funds depends on your specific financial institution’s processing times.

6. Important Considerations Refund reviews may require additional time if:

• Order information is incomplete or inaccurate;
• Supporting documentation for damaged goods is missing;
• The returned product shows signs of use or damage outside of the initial defect.

7. Contact Us For any questions regarding our Refund Policy, our support team is here to help:

• Email: artificial@everleaffaux.com
• Phone: +65 6760 0745
• Office/Return Address: 63 Hillview Ave, Singapore 669569