1. Business Operating Structure Everleaffaux operates as a direct-to-consumer (DTC) retail business. We maintain full, internal control over our supply chain and fulfillment processes. All products displayed are sourced, stored, and managed directly within our own operating facilities. We do not engage in dropshipping; every item is quality-checked by our team before dispatch.

2. Inventory Holding and Warehouse Operations We maintain physical stock inventory at our dedicated warehouse at 63 Hillview Ave, Singapore 669569. Our internal inventory management system ensures real-time tracking, accurate stock allocation, and professional order preparation.

3. Warehouse Management and Operational Oversight Warehouse activities and order handling are supervised and administered by personnel of Steve Florists & Gifts Centre Pte Ltd. Our standardized operational workflow includes:

• In-house inventory management and quality inspections;

• Direct stock allocation;

• Secure packaging procedures; and

• Direct dispatch coordination.

4. Order Processing and Fulfilment Upon confirmation of an order, we initiate the following internal procedure:

1. Order verification and record creation;

2. Real-time stock allocation;

3. Manual product preparation and protective packaging;

4. Dispatch scheduling through verified logistics partners. Note: Estimated delivery dates provided at checkout are operational estimates. We strive to meet all delivery timelines, though they are subject to customs processing and courier transit times.

5. Customer Delivery and Customs We ship to selected international markets, including the European region. Customers are responsible for providing accurate delivery details. Please be advised that:

• Import duties, taxes, and customs fees imposed by the destination jurisdiction are the responsibility of the customer.

• Compliance with local import regulations is required to ensure smooth delivery.

6. Returns, Refunds, and Cancellations We are committed to customer satisfaction.

• Cancellations: Orders may be cancelled before they enter the dispatch stage. Please contact our support team immediately.

• Returns & Refunds: In accordance with the European Consumer Rights Directive, customers in the European region have the right to withdraw from their purchase within 14 days of receipt. Please contact us at artificial@everleaffaux.com to initiate a return process. All returned items must be in their original, unused condition.

7. Compliance and Statutory Rights Steve Florists & Gifts Centre Pte Ltd conducts business in strict accordance with the laws of Singapore and applicable European consumer protection regulations. Nothing in this policy limits or excludes any statutory rights that cannot be waived under applicable law.

8. Contact Information For enquiries regarding warehouse operations, order status, or fulfillment, please contact us:

• Company: Steve Florists & Gifts Centre Pte Ltd

• Address: 63 Hillview Ave, Singapore 669569

• Telephone: +65 6760 0745

• Email: artificial@everleaffaux.com